TCB Pay support

Frequently Asked Questions


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    Update direct deposit account

    How to change my banking information for payouts
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    The types of payment terminals

    What is the right solution for my business?
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    Payment terminal connection

    Which connection type is the best for my payment terminal?
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    Link my Ingenico iCMP terminal to my iPad

    How to link my payment terminal to my iPad via Bluetooth
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    Error message on machine

    What does the error message on my machine mean?
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    PCI compliance

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    PCI data security

    What is PCI data security? What are the four levels of PCI compliance?
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    Regulatory compliance

    What is regulatory compliance?
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    Fraud

    What are the different types of fraud?
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    Prevent fraud

    How to prevent fraud

CAN'T FIND WHAT YOU'RE LOOKING FOR?

24/7 Assistance


If you cannot find your answer, we're here to help! At TCB Pay, we have an amazing customer service team ready to assist you during the entire process. Contact us and we'll work it out together. That's the TCB PAY way!

Stay in touch

Contact Us


Phone: 866-444-8585 US/CA
Phone: +44 (20) 38808700 EU
Email: support@tcbpay.com
Headquarters - US
8975 S. Pecos Rd, Suite 6B
Henderson, NV 89052
Headquarters - Canada
10 Four Season Place Suite 1000
Toronto, ON M9B 6H&
Headquarters - Europe
68 Lombard St
London EC3V 9LJ, UK
Headquarters - Mexico
Camino a Santa Teresa 1270
Jardines del Pedregal
CP 01900 Álvaro Obregón
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